COVID-19 Office Protocols & Policies
The Covid-19 pandemic has forced us all to find ways to live life and seek and provide care for ourselves, our families and our pets in safe and sometimes creative ways. At Berwick Animal Hospital, we have enacted policies that provide exceptional care to our patients and clients while upholding federal and local recommendations for community health and safety.
PLEASE REVIEW THE FOLLOWING INFORMATION PRIOR TO YOUR PET'S APPOINTMENT.
We are currently providing curbside service ONLY and ask that our clients remain in their vehicles on the premises for the duration of their pet's appointment. We miss the hustle and bustle of clients and their families, but curbside service is our way of keeping our community, clients and staff members safe and our clinic OPEN during the pandemic.
It is crucial that you remain accessible by phone for our staff to contact you regarding your pet during a curbside appointment. If you lose service or access to your phone at any time, please let us know by knocking on the front door and informing a staff member.
Restricted Building Access and Face Mask Requirement
Our building is closed to the public at this time. Our restroom is available for clients with patients inside the building, but a face mask is required to enter the building - without exception. We ask that you sanitize your hands upon entering the building. Hand washing is also encouraged to help prevent the spread of disease.
Please do not enter the building if you are sick in any way with symptoms including but not limited to: fever, coughing or sneezing, headache, gi symptoms, loss of taste or if you are in any way immune-compromised. If you are high-risk for contracting the disease or if you or a family member have been or MIGHT have been exposed to the COVID-19 virus in the previous 14 days, we ask that you do not enter the building.
Please wear a face mask when speaking with staff members anywhere and when you are within 6 feet of a staff member or another client visiting the clinic.
Appointment Confirmation Policies
Appointments must be confirmed through our automated system, or manually by phone, text or email no less than 48 BUSINESS hours prior to your appointment. Appointments not confirmed within 24 hours may be forfeited allowing them to be opened up for other clients/patients in need.
Appointment No-Show Policy (non-surgical appointments)
Confirmed and uncancelled appointments that are missed or changed less than 48 BUSINESS hours prior to their scheduled time will forfeit any deposit placed and and incur a rescheduling fee of up to $110 depending on the appointment type. This fee is payable at the time of reschedule or prior to the scheduling of your next visit or checkout. Fees not paid within 1 month will be billed by mail.
PLEASE BE SURE TO UPDATE YOUR EMAIL AND TEXTING PHONE NUMBER AT THE TIME OF BOOKING TO ENSURE YOU RECEIVE VITAL APPOINTMENT COMMUNICATIONS!
Our office will NOT take responsibility for missed appointments due to incorrect email or phone information in our system.
Surgical / Anesthetic Procedure Appointment Policy
All surgeries must be confirmed 7 days prior to the appointment and have a 50% deposit paid to guarantee the appointment.
Surgical appointments can be changed up to 1 week ahead of time after a $100 rebooking fee is paid. One change allowed per appointment. Surgeries cancelled or changed less than 1 week prior to their scheduled time will incur a rebooking fee of a minimum of $250 and up to 50% of the estimated procedure cost, whichever is greater.
New Client Appointment Policy
We are currently taking new clients on a case by case basis, BUT have enacted the following policies:
New Client Single-pet appointments = A $66 non-refundable deposit is required at the time of booking. Appointment changes can be made no less than 48 hours prior to the appointment to keep deposit, and no more than one appointment change is allowed before deposit is forfeited
No new client double pet appointments are being booked at this time.
New Client Double-pet appointments = A $112 non-refundable deposit is required at the time of booking. Appointment changes can be made no less than 48 hours prior to the appointment to keep deposit, and no more than one appointment change is allowed before deposit is forfeited
PLEASE NOTE: We are unable to accommodate triple-pet appointments at any time.
At times, we do experience longer than usual appointment lengths and wait times. We uphold rigorous safety standards and, functioning at limited capacity, have needed to manage a higher-than-normal case load. Please communicate with our staff member if you have a serious time constraint prior to making your appointment so we can schedule appropriately. Please be proactive in calling our front desk if you have been waiting longer than you were instructed to expect.
We offer Medical Staycare on most Tuesdays, Wednesdays and Thursdays to our eligible and established clients and patients for annual wellness visits, minor issues and concerns and some non-critical and non-emergent situations. If your pet is eligible for Medical Staycare, this is a great option to eliminate the parking lot wait altogether. With Medical Staycare, treatment plans must be agreed upon by phone ahead of time, patients are admitted to the hospital for anywhere from 2-4 hours or for the entire day, and our clients can free up to go home, go to work, or run errands while we care for their pet. Patients are in comfortable accommodations with blankets, water and lots of attention when not receiving medical services. Medical Staycare allows our veterinarians the ability to prioritize services and client communications in a way that is most efficient and streamlined. If you are interested in this service, PLEASE CALL OUR OFFICE IMMEDIATELY to reschedule your appointment as a Medical Staycare Appointment.
Please plan to be at our facility for at least an hour for all rechecks and wellness visits, 1-2 hours for visits addressing concerns and 1-2 hours or more for urgent care visits. If at any time, you are unable to continue waiting for your appointment, please call our front desk and we will find a way to accommodate or reschedule your appointment.
If you check in for an appointment and are not attended to within 15 minutes of your scheduled time, we encourage you to call the front desk for a status update. If you have an appointment that can be postponed without putting your pet at risk and would not like to continue to wait, please let our receptionists know and they will work with you to find another way to accommodate your appointment.
If the original reason for your visit changes from the time that you schedule it, please give our office a call at (912) 232-4249 or email us at [email protected] so that we may make any changes or adjustments in your appointment time or length to best accommodate your pet's needs and avoid unnecessary wait times for you and others.